Patient Q and its sister solution Queue Mobile are designed
for busy service intensive industries such as higher education,
event management and retail services. Patient Q is a
flexible, easy to use and affordable software as a service solution
(SaaS). Patient Q does not require expensive equipment
or software, just a broadband connection and a web browser. Patient
Q offers a digital display application at no extra charge,
unlike other more expensive queue management system. Patient
Q is easy to customize for your unique patient flow.
How it Works for Patients Services
To illustrate one way Patient Q can work, follow this
scenario using a staff member as a “Queue Manager.”
(By no means is this required. Individual departments can just
as easily monitor and manage their own queues.)
Patients / families arrive at the clinic or ED and meet with
a Registration Specialist or Queue Manager who adds them to the
appropriate queue or virtual waiting line—e.g., triage,
clinic or labs, etc.
In this scenario the Registration Specialist determines the Patient’s
needs and enters them into the appropriate queue. The Registration
Specialist asks permission to enter the Patients’s name
and cell phone number into Patient Q, informing Patients
/ families they will be notified by text messages when it’s
time to meet with the next provider.
The Registration Specialist clicks “text” to text
the Patients who is next to be seen by the provider.
Once the Patients is finished seeing provider, he/she can now
be moved to another queue, such as the Clinic queue with the click
of a button. The Patients will receive a text confirmation of
their position in the Lab queue. “Welcome to the Lab queue,
you are now 6th in line.”
The Registration Specialist monitors and manages each virtual
waiting line from their browser. Patient Q enables the
Registration Specialist to monitor and manage up to 12 virtual
waiting or queues at a time.
The various departments (Clinic, Lab, etc) involved can login
into Patient Q and monitor the waiting line activity.
Based on your clinics workflow, each department can independently
manage its own virtual waiting line. (It can also be managed through
a self serve kiosk or website.)
How it Works for Patients / families
Upon entering the Clinic queue, Patients / families will receive
a confirmation text message confirming they are in the appropriate
queue and what place in line they are (i.e. 2nd, 3rd, 10th, etc).
Based on how close the Patients is to the 1st position, the Patients
is now free to move about the campus, to get a cup of coffee,
or to simply wait some where else but a crowded contagious waiting
Furthermore, Patient Q’s SMS technology enables
Patients Services to empower the Patients with the ability to
interact directly with the system. Based on the clinics preferences,
the Patients can text commands to Patient Q to:
• Check his/her status or place in the queue
• To request more time in queue (bumps the Patients back
• To move to another queue (e.g., Labs or Imaging)
• To leave the queue.
Patients / families without cell phones can also be entered into
Patient Q. Although they won’t receive a text message,
they can monitor their position on a digital display.
Setting up and customizing your virtual waiting lines is a simple
process and Patient Q is even simpler to manage.
Call to schedule a 15 minute demo and 30 day risk free trial
Customer Support Services
Customer Support – our commitment
to client driven innovation requires a deep engagement with our
clients to assure we are delivering the ROI they expect. We offer
24/7 customer services and technical support. Our web hosted platforms
enable us to effectively service any client any where in the world
with speed and precision. We strive for excellence in all we do.
Brandon Munson, FACHE, MBA
46 Heywood Dr.
Glastonbury, CT 06033